The Parking Spot 1

My stay was Jan 10-14, 2024. The shuttle drivers were quick and efficient both ways. I mistakenly hopped on the wrong shuttle trying to get back to my vehicle and the driver was so understanding and was able to drop me at the front of the correct lot since the route took us right past it (lot 3 is behind lot 1-lucky for me). The weather was horrible and despite the subzero temps, in the snow, at night, the employees were still kind and courteous in helping me jump start my truck's dead battery on the rooftop parking out in the elements. My only suggestion would be for a way to keep the touch screen entry/exit kiosks warm or have manual buttons to push in addition to the touch screen. I got stuck trying to exit because the screens were too cold to function correctly (outside temp was 0 with -20 windchills and snowing) and I did not have an account set up prior to entry, therefore I didn't have a QR code associated with my parking ticket.

Ok, let me preface this story by saying I had been traveling nearly 24 hours when I returned from a 9 day trip out of the country. I was so jet lagged I couldn’t see straight. I got the shuttle bus at terminal 1 and took it to Parking Spot 1. I got out and took the elevator up to the roof where I had parked my car in uncovered parking and…. Couldn’t find my car. It just wasn’t where I had parked it. So I went downstairs and entered the valet office (I didn’t know the office was near the exit on the other side of the garage) and spoke to one of the valet personnel behind the desk. The gentleman, Brandon, was so nice and helpful and even came up to the roof to help me locate my car. We walked the whole lot up there with Brandon using my key fob to try and find my car. No luck. Ok, we reasoned maybe I had parked at a different location by mistake? Brandon helped explain what happened to one of the shuttle drivers and she in turn helped drive me back to the terminal to get a different shuttle to the other East location. She was so nice as well and as we were driving to the terminal, we talked and finally reasoned that I must have parked at location 1 because of what I remembered when I left my car there. So she drove me back to Location 1 and escorted me into the office to explain. The ladies in the office were so wonderful and helpful. They confirmed I did park at Location 1. Everyone I spoke to was so committed to helping me solve this issue of my car. Finally Brandon returned and he took me up to the roof in a golf cart and, sure enough, we found the car!! It was like a miracle! Found out my key fob needs a new battery though because that’s why my alarm wasn’t chirping earlier. I can’t tell you how amazing every single person I spoke to last night was. The folks at Parking Spot are amazing, kind and helpful. I am so so grateful for them.